Call Center Solutions

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Call Center Solutions:

To help enterprises connect to the right customers, Telcolinellc brings a hosted call center solution. It provides an all-inclusive telecommunication solution for seamlessly optimizing their workflow. In adherence to all compliance policies and standards, Call Center Solutionshelps in improving the contact rates. Furthermore, it provides a facility to get a real-time visual call display along with predictive dialing features.

To their ever-changing needsof your business, a hosted Telcolinellc system can be the one-stop solution. Here, you will be able to get the following features so that you can handle clients’ requirements with ease.

  • Inbound Call Center
  • Outbound Call Center
  • Blended Call Center

Inbound Call Centers:

If you are one of those who are striving to achieve the result for your business, try to serve your customers with The Telcolinellc hosted solution. It comes up with a facility of Inbound Call Centers to accommodate the hottest leads. Furthermore, the best part is that you don’t need to face any kind of hardware or regional limitation or restrictions. No matter whether the agents are working in your office premises or in any parts of the world, they will be able to help your customers to reach your business conveniently. With flexible call center solutions by Telcolinellc, you can convert the hottest leads into the sale without any kind of hassle.

Have A Look At Its Salient Features:

  • Hassle-free installation and setup within a couple of minutes.
  • With this feature, you can easily enjoy HD quality voice calling service.
  • Receive voicemails via email or the internet without any kind of interruption.
  • Agents can use the CRM Integration to prepare themselves before answering the calls.
  • Different modes including Email, Chat, and Phone to deliver quality assistance 24x7.

Outbound Call Center:

The Outbound call center is one of the finest telecommunication innovations to exponentially increase lead generation. With business capabilities and intelligence, it helps in nurturing good customer relationships.In outbound calling service delivered by hosted Telcolinellc,the customer care executives will be able to get a comprehensive customer database to maximize efficiency.It comes up with Robo-Calling, load balancing, AMD (Answering Machine Detection), automatic script filling, and many more. Moreover, you can also take the advantages of Schedule Call Back, Internal DNC, Predictive Dialing, and others.

Take a quick glimpse at beneficial features you can leverage through an outbound call center:

  • Unmatched quality VoIP solutions with zero maintenance and setup costs
  • Hassle-free Business’s call center solutions with guaranteed 99.9% uptime.
  • Allows you to have an eye on complete outbound call center services with a real-time monitoring system.
  • Accessibility anytime & anywhere without having to face any kind of hassles.
  • Compatibility with almost all business utility software.
  • Several attractive plans available for unlimited dialing minutes and numerous agents, at the most affordable rate.
  • And many more…

Blended Call Center Features:

Blended Call Center solutions consolidate inbound and outbound call center solutions. Generally, it helps those who are not capable of handling separate call centers and looks for a solution. Furthermore, you can easily move in between inbound callsor outbound calls queues. Below are some salient features and advantages of these call center solutions you must be aware of:

Conference Bridge

With the help of the Conference bridge feature, you can easily connect to multiple participants for a virtual meeting. It also ensures high quality audio and video while conducting the meetings in a hassle-free manner.

Visual Call Display:

The users will get the updated reporting metrics through an intuitive dashboard. You can enjoy real-time call reporting and also executeto protocols and strategies to enhance productivity.

Call Transfer Feature:

With this feature, you can connect the customers to the department using extensions. It helps in handling the problems and queries of the callers with optimum ease.

Music On Hold feature:

It allows you toplay custom-hold music while the callers on hold. Moreover, you can also deliver promotional offers and marketing messages through this feature. So,why don’t you integrate a blended call center for your enhanced business productivity? With the help of Blended Call Center Features, you will be able to handle both inbound and outbound calls without having to face any kind of loopholes or shortcomings.

Have An Apt Answer If Any Query Takes Place:

On the other hand, some sorts of technical or non-technical issues can also take while using any of these features. In such a case, you should simply have a word with our customer care representatives at any time. Here, you have to share the problems you are running into and get an optimum solution, from the comfort of your home. Thus, instead of wandering here and there in search of getting a real-time telecommunication solution for your business, approach us. We are the best in providing hosted PBX services to fulfill the business needs and exceed expectations. So, what are you waiting for when we are just a few dial tones away from you end? Simply approach us and give a chance to serve you in every possible manner! We will be more than happy to deliver the PBX services to scale up the productivity of your business.